Privacy Policy

• Welcome to Ask GNRC. We are committed to protecting your privacy and ensuring you have a positive experience on our mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Please read this policy carefully.

• Account Information: Name, date of birth, email, phone number, password, and medical history
• Profile Data: Gender, blood type, allergies, chronic conditions, and emergency contacts
• Location Data: Real-time location for finding nearby hospitals and healthcare providers
• Payment Information: Card details processed securely through Cashfree Payment Gateway
• Medical Records: Appointment history, prescriptions, lab reports, and doctor consultation notes
• Device Information: Device type, OS version, app version, and unique device identifiers
• Usage Analytics: How you navigate the app, features used, and time spent

• Appointment Management: Booking and managing doctor appointments
• Healthcare Services: Connecting you with qualified healthcare professionals
• Payment Processing: Secure transaction handling for medical services
• Medical Records: Storing and retrieving your health documents
• Service Improvement: Analyzing usage to enhance app functionality
• Communication: Appointment reminders, service updates, and customer support
• Compliance: Meeting healthcare regulations and legal requirements

• Encryption: SSL/TLS 256-bit encryption for all data transmission
• Storage: Google Firebase with enterprise-grade security infrastructure
• Payment Security: PCI-DSS compliant Cashfree payment processing
• Access Control: Role-based access with multi-factor authentication
• Audit Logs: Regular monitoring and security audits
• HIPAA Compliance: Adherence to healthcare data protection standards

• Access: Request and review your personal and medical information anytime
• Correction: Update or modify your profile and medical data
• Deletion: Request account deletion and data removal
• Opt-Out: Disable notifications and marketing communications
• Location Control: Enable/disable location services from device settings
• Data Portability: Export your medical records in standard formats

• Phone: 8822090009 (Mobile) or 18003450022 (Toll Free)
• Email: support@gnrchospitals.com
• Available: 24/7 for urgent inquiries
• Response Time: Within 24 hours for general queries

The Ask GNRC application includes an AI-powered assistant that helps users obtain general healthcare information, hospital services details, and support guidance.

When you use the AI assistant feature, your submitted message or question may be transmitted to a third-party AI processing service to generate a response.

The following data may be transmitted:

• User questions or messages entered in the AI chat
• Conversation context required to generate responses
• Basic technical information such as device type and session data

This data is used solely to generate AI responses and improve the functionality of the AI assistant.

The AI service provider processes the data according to their own privacy and security standards.

The Ask GNRC app may share limited data with trusted third-party service providers to enable certain features of the application.

These services may include:

• AI processing services used to generate chat responses
• Analytics tools to improve application performance
• Cloud infrastructure services used to securely host application data

These third-party providers only process the data necessary to perform their services and are required to maintain appropriate security and privacy protections.

Ask GNRC does not sell, rent, or trade user personal data to third parties.

Before using AI-powered features within the Ask GNRC application, users are informed that their messages may be transmitted to a third-party AI service to generate responses.

Users must provide consent before their data is transmitted for AI processing.

If a user does not wish to share this information, they may choose not to use the AI assistant feature.

The Ask GNRC application may provide general health information for educational purposes only.

The information provided through the app or AI assistant should not be considered medical advice, diagnosis, or treatment.

Users should always consult qualified healthcare professionals for medical concerns or treatment decisions.

Health information may reference publicly available medical sources such as global health organizations, clinical research institutions, and healthcare authorities.